Privacy Policy

Last updated: October 31, 2026

1. Who we are

justfood (“we”, “us”, “our”) provides an online food ordering and delivery platform connecting customers, restaurants, and riders. This policy explains how we handle personal data when you use our website, mobile apps, or related services.

2. Information we collect

• Account details — name, email, mobile number, password (stored hashed), and profile information you provide.
• Order & delivery data — addresses, order history, payment method preferences, special instructions, and delivery status.
• Device & usage data — app version, device tokens for notifications, approximate location when you enable it for delivery, and basic diagnostics.
• Support messages — content you send through Help & Support or contact forms.

3. How we use your information

• Create and manage your account.
• Process orders, payments, refunds, and wallet top-ups.
• Coordinate restaurants and riders for delivery and tracking.
• Send order updates, OTPs, and important service notices.
• Respond to support queries and improve our services.
• Detect fraud, abuse, and security issues.

4. Sharing your information

We share data only as needed to run the service:

• Restaurants — order items, instructions, and delivery details required to prepare your order.
• Riders — pickup/drop-off details needed to complete delivery.
• Payment partners — limited data required to process JazzCash, card, or wallet payments.
• Service providers — hosting, email, SMS, and analytics vendors under appropriate safeguards.

We do not sell your personal information.

5. Payments & wallet

Payment processing is handled through integrated gateways and our wallet system. We do not store full card numbers on justfood servers. Wallet balances, top-ups, and refunds are recorded for your account history.

6. Data retention

We keep account and order records for as long as needed to provide the service, meet legal/accounting requirements, and resolve disputes. You may request account deletion through the app; some records may be retained where the law requires.

7. Security

We use industry-standard measures such as encrypted connections, hashed passwords, and access controls. No method of transmission or storage is 100% secure, so please protect your login credentials.

8. Your choices

• Update profile and address details in the app.
• Control notification permissions on your device.
• Contact support to ask about access, correction, or deletion of your data.

9. Children’s privacy

justfood is not directed at children under 13. If you believe a child has provided personal data, contact us and we will take appropriate steps.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of justfood after updates means you accept the revised policy.

11. Contact

Questions about privacy? Email support@justfood.app or visit our Contact page.